Salinas Valley Health (Medical Center and Clinics), Doctors on Duty and Taylor Farms Family Health & Wellness Center have been excluded from the Anthem Blue Cross network effective August 1, 2023.
FREQUENTLY ASKED QUESTIONS
If you have a question that is not addressed below, please call our patient support line at 831-202-6870.
Si tiene alguna pregunta relacionada con Anthem Blue Cross fuera de la red, llame a nuestra línea de atención al paciente al 831-202-6870
Frequently Asked Questions (FAQs) English
Frequently Asked Questions (FAQS) Spanish
Salinas Valley Health (Medical Center and Clinics), Doctors on Duty and Taylor Farms Family Health & Wellness Center have been excluded from the Anthem Blue Cross network effective August 1, 2023.
We continue to negotiate an agreement with Anthem Blue Cross that would allow us to provide in-network care to Anthem Blue Cross members at our facilities and with our affiliated physicians.
Unfortunately, Anthem Blue Cross has not accepted our proposals and our current contract expired on August 1, 2023.
Please continue to seek care with Salinas Valley Health Medical Center and Clinics, Doctors on Duty and Taylor Farms Family Health & Wellness Center as you normally would. It is important for you to know that Salinas Valley Health will protect those we care for from higher, out-of-network charges by honoring in-network rates for the foreseeable future at our medical center and clinics, and Taylor Farms Family Health & Wellness Center.
Putting patients first
For over 70 years, our neighbors throughout the region have relied on Salinas Valley Health to keep them and their families healthy. Every day we are hard at work to make care more accessible and affordable for everyone we serve.
Yet, we face serious challenges. Healthcare providers across the country are experiencing the crushing weight of rapidly rising costs of care caused by inflation, labor shortages and reductions in funding. Salinas Valley Health Medical Center and Clincs, Doctors on Duty and Taylor Farms Family Health & Wellness Center are no exception.
To continue to serve as a reliable source for quality, convenient care, we need sustainable reimbursement from Anthem Blue Cross, the state’s largest health insurance company.
We know you may have questions or concerns about how our network status may impact your access to care with Salinas Valley Health. We’re here to help our patients, whenever and wherever they need us.
For more information, please check our frequently asked questions (FAQ), or call our patient support line at 831-202-6870. You may also call the Department of Managed Health Care (DMHC), which protects consumers, by telephone at its toll-free number, 1-888-HMO-2219, or at a TDD number for the hearing impaired at 1-877-688-9891, or online at www.hmohelp.ca.gov.
WHAT YOU CAN DO
You can advocate for your continued in-network access to Salinas Valley
Health, Doctors on Duty and Taylor Farms Family Health & Wellness Center.
Call Anthem Blue Cross
Using the number on the back of your insurance card, let Anthem Blue Cross
know how vital it is to have in-network access to Salinas Valley Health,
Doctors on Duty and Taylor Farms Family Health & Wellness Center.
If you receive your insurance through your employer
Ask your HR or benefits manager about alternate or secondary coverage options
that will protect your in-network access to Salinas Valley Health, Doctors
on Duty and Taylor Farms Family Health & Wellness Center.
If you buy insurance from the Health Insurance Exchange
Open Enrollment period starts November 1, 2023, and runs through January
14, 2024. To guarantee your continued in-network access to Salinas Valley
Health, Doctors on Duty and Taylor Farms Family Health & Wellness
Center next year, consider selecting a plan during Open Enrollment that
includes Salinas Valley Health, Doctors on Duty and Taylor Farms Family
Health & Wellness Center in its network. To find a full list of in-network
health plans, please visit:
http://www.salinasvalleyhealth.com/billing-insurance/
Continuity of Care/Transition of Care Request Form (English)
Continuity of Care/Transition of Care Request Form (Spanish)
CONTACT US ANYTIME
Have Questions? Call or email us anytime.
We know you may have questions or concerns about how our network status may impact your access to care.. We’re here to help.
Please call (831-202-6870) or email us (questions@salinasvalleyhealth.com) anytime with questions.
