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Billing & Insurance

If you need Financial Assistance, please visit our Help Paying Your Bill page.

Help Paying Your Bill

Answering All of Your Payment Questions

Overwhelmed with questions about billing or insurance? We know that you have enough to worry about without having to overthink the details of your bill. Don’t worry, our team will be there to answer your questions and make sure you won’t have any surprises during this time. Our goal is to ensure that the billing process is as easy as possible and that your questions are answered. Contact us at 831-755-0732 to learn more about our services.

Your Rights and Protections Against Surprise Medical Bills
Sus Derechos y Protecciones Ante Facturas Médicas Inesperadas

Bill Pay for Salinas Valley Health Clinics

At Salinas Valley Health Clinics we have made paying your bill as quick and easy as possible. Bills are carefully itemized so you know exactly what you are paying for. You can pay your bills online using MyChart. To talk to a member of our staff, please call us at 831-649-1000.

Other Forms of Payment

Our Patient Financial Services Department will accept cash, money orders or debit payments.

Estimate Your Cost

Price transparency is an important factor when planning for your healthcare. We offer price estimates for most services (shoppable services) and procedures within our medical center. Click here to get started.

Standard Charges

We support and comply with requirements by the Centers for Medicare and Medicaid Services (CMS) to provide patients with an online list of standard charges of all items and services provided by the medical center. Click here to view the list of charges. The line item amounts are not necessarily an estimate of the amount due or the amount paid. The actual charges vary depending on a variety of factors including insurance carrier. We encourage you to contact your insurance provider when conducting any price analysis or comparisons. Our Financial Services Department is also available to answer any questions related to standard charges, specific procedure costs, insurance coverage, and deductibles. You can reach us at 831-755-0732.


Providing access to our services is important to us, and we work closely with each and every patient to assure this. We will directly bill your insurance, health plan, or payor, and may ask you to pay deductibles/estimated co-insurance prior to receiving care. Please bring your Insurance/Health Plan ID card with you when you visit us. Patients without insurance will be asked to pay upfront, prior to receiving care. It is possible in some situations our Financial Councilors can assist you, if you meet certain poverty minimum guidelines.

Salinas Valley Health has many Health Plan relationships, including those listed below. If you see that your Health Plan is not listed, ask if we can reach out to them to negotiate a Single Case Agreement (SCA) prior to any services being provided only. If possible, we will attempt to contact your Health Plan and work on your behalf to be cared for at Salinas Valley Health. If you have any questions or special requests, please contact our Patient Financial Services Department. We can directly contact your Health Plan to discuss eligibility and benefits on your behalf.

We are currently contracted with the following Health Plans:

  • Aetna- Commercial, Medicare, Medi-Cal
  • Anthem Blue Cross
  • Aspire - Medicare Advantage
  • Blue Shield of California –– Commercial – TRIO, non-TRIO, Covered California/Exchange
  • Central California Alliance for Health (CCAH) – Medi-Cal
  • Cigna - Commercial
  • Coastal Health Administrators - Commercial
  • Community Health Plan (CHP) - Commercial
  • First Health – Commercial
  • Health Smart/InterPlan - Commercial
  • Humana Choice Care - Commercial
  • Health Net – Commercial
  • Multiplan Commercial
  • Pacific Health Alliance (PHA) – Commercial
  • Private Healthcare Systems, Inc. (PHCS) Commercial
  • TriCare
  • TriWest
  • TRPN – Three Rivers Provider Network – Commercial
  • United Healthcare - Commercial

In addition, Covered California covers two Health Plans for the Salinas Valley and Monterey County community residents: Anthem (Pathways) and Health Net. Salinas Valley Health is a Contracted Medical Center for both of these Covered California options.

Should you have any questions about the list above, please contact Patient Financial Services at 831-755-0732.

The Affordable Care Act (ACA) & You

Uninsured patients have access to a new Health Insurance Exchange through the Affordable Care Act, signed by President Obama in 2010. Visit the new Healthcare website for more information about the Affordable Care Act. If you are uninsured, or if your employer does not provide health coverage, this Exchange gives you the ability to effectively comparison shop for the coverage that best meets your needs.

Covered California

Covered California and Medi-Cal may be viable insurance options if you are below certain income thresholds.

The following resources may also help answer your questions about healthcare and insurance in California:

First Source

You have access to answers, support and assistance through First Source—a community resource designed to help residents across the Salinas Valley, Monterey Peninsula and the surrounding region navigate the opportunities made available through healthcare reform. Salinas Valley Health is pleased to partner with First Source for your benefit. We are happy to answer your questions about healthcare changes and to walk you through the enrollment process. Contact us for more information about First Source at 831-755-0732.

Financial Assistance Program

Salinas Valley Health offers a Financial Assistance Program. Please read more about the policies in the document below.

*Please note: Physicians providing care at Salinas Valley Health Medical Center are not included in the hospital's financial assistance program. You may use the link below to contact a physician who may have been part of your care during your visit to Salinas Valley Health Medical Center to inquire about their financial assistance program.


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Still Have Questions? We're Here to Help.

If you have questions about insurance coverage and billing, please know that Patient Financial Services is here to find answers. Our goal is to provide help and support. Our Patient Financial Services Department is open Monday through Friday, from 8:00am to 4:30pm. Contact us at 831-755-0732 to learn more about our services.